General
Questions about our guides
If something on the site is unclear, or you have a question specifically about information published in one of our guides, email info@romecolosseumtours.com .
Rome Colosseum Tours · Contact
Contact Us
Have a correction, question about one of our visitor guides, or a business enquiry? Email us directly. We can help with information published on this site, but we cannot access, change or refund bookings made with ticket operators.
Typical reply
Within 2 working days
Priority
Corrections & factual updates
Booking support
Contact your ticket operator
Get in touch
What we can help with — and what needs to go to your booking provider
RomeColosseumTours.com is an independent visitor guide. We research and maintain practical information about visiting the Colosseum, Roman Forum and Palatine Hill, but we do not operate the archaeological park and we do not hold customer reservations.
Priority
Corrections and outdated information
If you notice an opening time, transport route, entry rule, ticket inclusion or other factual detail that appears out of date, tell us the page and the specific information that needs checking. Corrections are reviewed first.
Response
When to expect a reply
We usually respond within two working days. Messages identifying a possible factual error are prioritised because inaccurate practical information can directly affect a visitor’s plans.
Not handled here
Bookings, cancellations and refunds
We cannot see your reservation, change visitor names, move an entry time, issue tickets or process refunds. Contact the company shown on your booking confirmation for reservation-specific support.
We are not the official Colosseum website or ticket office.
For official ticketing matters, accreditation, group reservations, lost property or park-specific administrative enquiries, contact the Parco archeologico del Colosseo or the authorised provider responsible for your booking. We do not have access to their booking systems.
Help us check it faster
What to include when reporting a problem with the guide
A short, specific message is much easier to verify than “your page is wrong.” If you are flagging outdated information, these details help us review it properly.
Tell us where you saw it
Include the page title or URL and, if possible, the heading under which the information appears.
Quote the information in question
Tell us exactly which opening time, route, ticket rule, price reference or other statement appears to be wrong.
Share where the newer information came from
If you saw the change on an official page, ticket confirmation or at the site itself, include that context so we can verify it quickly.
Before emailing about a booking
The fastest route depends on what kind of problem you have
01
Guide content problem
Email us if the issue is information published on this website.
02
Ticket or refund problem
Use the support details in your booking confirmation. Only the booking provider can access the reservation.
03
Official park matter
For matters controlled directly by the archaeological park, use the official Parco archeologico del Colosseo channels.
Business & media
Partnerships, advertising and press enquiries
Use the same email address for commercial and media enquiries, but identify the purpose clearly in the subject line so the message can be routed separately from reader corrections.
Affiliate and advertising enquiries
Email info@romecolosseumtours.com and include Partnership in the subject line. Any commercial relationship must be capable of being clearly disclosed to readers.
Press and editorial enquiries
For press questions, fact-check requests or editorial enquiries, use the same address and include Press in the subject line so the message can be identified quickly.
Ready to contact us?
For the fastest response, use a clear subject line and include the page or issue you are contacting us about.
Last updated 17 September 2026.